Faq

1, Accommodation:

+ Can i make a booking online ?

Yes, you can

+ How can I secure my advance booking ?

We require the deposit for 1 room night at least. The balance will be settled upon your arrival. After receiving it, we proceed all the bookings and send you final confirmation.

+ How do i pay the hotel ? click here

+ How far is it from Hanoi down town/ city/ old quarter ?

The Jasmine Hotel (Ritz Boutique Hotel) is 1 minute on foot from Hoan Kiem lake in Hanoi Old Quarter

+ How far from the airport to the hotel

It takes 40 kms from Noi Bai International airport to The Jasmine Hotel (Ritz Boutique Hotel) (in Hanoi center)

+ Does the hotel have an elevator:

Yes, it does

+ Does the hotel sever lunch and dinner ?

Yes, it does

+ Can i leave the luggage at the hotel when i am not sleeping at the hotel ?

Yes, The Jasmine Hotel (Ritz Boutique Hotel) offers luggage storage service for free of charge

+ Is the hotel noisy ?

The front rooms (with balcony) are quite noisy (during the day time)because of the streets. The rooms on the back are quiet

2, Money:

+ How much VND for one US Dollar ?

 US$ 1 equal 22,500 VND

+ Where can I change my currency for local currency ?

You can change your currency for local currency at the airport, banks and at our hotel.

+ Can I pay by credit card in Hanoi, Vietnam?

Yes, you can pay by credit card with 3% for our service charge

+ What should i do if i still have a lot of Vietnamese Dong when i leave Hanoi ?

We are happy to help and change it back to the USD for you.

3, Health:

+ Is there malaria in Hanoi and in whole Vietnam ?

Malaria happens in the mountainous area. You shouldn't worry about this if you are in Hanoi. If you travel to Ho Chi Minh city or the highland areas, it is quite easy to buy the medicine

+ What should i do if i get sick in Hanoi

You can go to the SOS International hospital or you can have a private doctor (on call). The SOS hospital is only 10 minutes by taxi from The Jasmine Hotel

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